In the event that you wish to make a complaint please provide this complaint in either physical form (letter) or electronic message (email, call). Please direct all complaints to the details found on our contacts page.
Once we have received the complaint we shall carefully investigate this and make contact with you within 5 working days with a possible solution. If you're unhappy with this solution then we encourage you to escalate this complaint (in writing, email or call) in which we'll hold a meeting to get to the root of the problem and arrange something so you're 100% satisfied that the complaints has been handled correctly and arrange something so you're very satisfied that the problem has been fully rectified.